Refund policy

Last updated: 7 September 2026

At ToyJoyAntics, we want you and your child to be happy with every purchase. If something isn't right, here's how we handle it.

Returns

You can request a return within 14 days of delivery, provided the item is unused, in its original packaging, and in resellable condition. Certain items cannot be returned once opened, including puzzles with all pieces removed from the seal and items marked as non-returnable on the product page.

To start a return, contact us at toyjoyantics@gmail.com or WhatsApp 91378 68043 with your order number and photos of the item. We'll confirm eligibility and share pickup or drop-off instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund.

Refunds

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method, for the amount actually paid after any discount applied at checkout.

For COD orders, refunds are issued via bank transfer or UPI, whichever you prefer.

Exchanges

If you'd like a different size, colour, or product instead of a refund, let us know when you raise the return and we'll arrange it subject to stock availability.

Non-Returnable Items

• Items marked "Final Sale" on the product page
• Products damaged due to misuse after delivery
• Gift cards

Contact Us

• Email: toyjoyantics@gmail.com
• Call/WhatsApp: +91 9137868043
• Instagram: @toyjoyantics
• Landline: 022 6883 0703